Privacy policy

Privacy Policy — Frostly

  1. Introduction

Welcome to Frostly! Your privacy is very important to us. This Privacy Policy explains how we collect, use, process, and protect the information of those who access or interact with our online store. By using our services, you agree to these practices.

  1. Information We Collect

Information you provide: name, email address, phone number, shipping/billing address, order details, and preferences.

Payments: information necessary to process payments (handled by certified payment gateways; we do not store full card numbers).

Support and communications: messages and customer support tickets.

Technical/usage data: IP address, device, browser, pages visited, browsing times, and checkout events (through cookies and similar technologies).

  1. How We Use Your Information

To process orders, payments, and shipments; manage exchanges/returns and after-sales service.

To provide customer support and manage your purchase.

To improve and personalize your experience (analytics and website performance).

To send transactional communications (confirmations, tracking updates) and, where permitted by law, marketing communications (you may unsubscribe at any time).

For security and legal compliance, including fraud prevention.

  1. Sharing Information

We may share data with service providers/processors that assist us with services such as payment processing, logistics, email/SMS delivery, hosting, and analytics. They operate under contractual obligations, implement security measures, and do not sell your data.

  1. Security

We implement reasonable technical and organizational measures, including encryption in transit, access controls, and monitoring, to protect your information against unauthorized access, misuse, or disclosure.

  1. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, transfer, or delete your personal data; object to certain processing activities; and withdraw your consent where applicable. To exercise your rights, contact us at support@frostlyofficial.com.

  1. Cookies and Tracking Technologies

We use cookies for essential functionality, analytics, and personalization. Please refer to our Cookie Policy to learn more and manage your preferences.

  1. International Transfers

We may process data outside your country through our service providers and logistics centers, applying appropriate safeguards in accordance with applicable laws and regulations.

  1. Children's Privacy

Our services are not intended for minors. If you believe that a minor has provided us with personal information, please contact us so that we can delete it.

  1. Changes to This Policy

We may update this Policy periodically. We will publish the current version and indicate the date it was updated. Your continued use of the website constitutes acceptance of any changes.

  1. Contact

For questions, requests, or to exercise your rights: support@frostlyofficial.com.