1. Introduction
Welcome to Frostly! Your privacy is very important to us. This Privacy Policy explains how we collect, use, process, and protect the information of those who access or interact with our store at frostlyofficial.com. By using our services, you accept these practices.
2. Information We Collect
- Information you provide: name, email, phone, shipping/billing address, order contents, and preferences.
- Payments: data needed to process payment (handled by certified gateways; we do not store full card numbers).
- Support and communications: messages and tickets.
- Technical/usage data: IP, device, browser, pages visited, and time spent (via cookies and similar technologies).
3. How We Use Your Information
- Process orders, payments, and shipments; manage exchanges/returns.
- Customer service and account management.
- Improve and personalize your experience (analytics and performance).
- Transactional communications and, where the law permits, marketing (you may unsubscribe at any time).
- Security and legal compliance, including fraud prevention.
4. Sharing Information
We may share data with providers/processors who assist us (payments, logistics, email/SMS, hosting, analytics). They act under contract, with security measures, and without selling your data.
5. Security
We apply reasonable technical and organizational measures (encryption in transit, access control, monitoring) to protect your information against unauthorized access.
6. Your Rights
Depending on your jurisdiction, you may access, correct, update, port, or delete your data; opt out or object to certain processing; and withdraw consent where applicable. Write to us at contact@frostlyofficial.com.
7. Cookies and Tracking Technologies
We use cookies for essential functioning, analytics, and personalization. Please review our Cookie Policy to manage your preferences.
8. International Transfers
We may process data outside your country through our providers, applying appropriate safeguards in accordance with applicable regulations.
9. Children's Privacy
Our services are not directed at minors. If you believe a minor has provided us with data, please contact us so we can delete it.
10. Changes to This Policy
We may update this Policy periodically. We will publish the current version at frostlyofficial.com and indicate the update date. Continued use implies acceptance of the changes.
11. Contact
For questions, requests, or to exercise your rights: contact@frostlyofficial.com