Shipping Policy
International Shipping
At Frostly, we work with international suppliers who ship products directly to the address provided at checkout on frostlyofficial.com.
Delivery Times
- Processing and dispatch: 1 to 3 business days after payment confirmation.
- Estimated delivery: 5 to 12 business days (depending on destination and logistics provider).
Tracking
Every order comes with a tracking code, which will be sent by email so you can follow the progress of your delivery.
Partial Shipments
If you purchase more than one product, they may be shipped in separate packages, each with its own tracking code.
Possible Taxes
In rare cases, customs may apply fees or taxes. Such costs are the customer's responsibility.
Delivery Address
Please review your details carefully before completing your purchase. In the event of an incorrect address or recipient unavailable, the package may be returned to the sender, and the cost of reshipping will be the customer's responsibility.
Customer Support
If you have any questions, our support team is available at contact@frostlyofficial.com or through our official channels at frostlyofficial.com.
By making a purchase, the customer automatically accepts the conditions described herein.